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Frequently Asked Questions
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Q: Do you offer replacement parts for older models?
A: Yes, parts are available for 10+ years; some PDE parts go back 17 years.
Q: What size PlexiDor should I get for a Labrador Retriever?
A: Most Labrador Retrievers use the LG size PlexiDor.
Q: What is the warranty on a PlexiDor?
A: Manual PlexiDors have a 10-year warranty; PDE has a 5-year limited warranty.
Q: Is the PlexiDor safe for children?
A: Yes. The PlexiDor has a weather seal and secure closing system. There are no sharp edges, and it poses no danger to children. However, do not have the dog door going to a dangers area for children such as swimming pool or work area with power tools.
Q: How do I train my dog to use the PlexiDor?
A: Most dogs learn the PlexiDor within a day or two. Start by holding the panels open or using treats. For difficult cases, a dog trainer can usually train the dog in less then 1 hour.
Q: What is the difference between bronze and white finish?
A: White and bronze are powder-coated finishes, like a kitchen appliance. Satin is anodized aluminum. All resist fading, yellowing, and clean easily.
Q: Does the PlexiDor saloon door make noise?
A: No. The PlexiDor saloon panels are quiet. They do not bang or click like flap doors. They gently close with a soft brushing sound from the weather seal.
Q: How do I measure my dog for a PlexiDor?
A: Measure your dog's height from the floor to the top of the shoulders (withers). Install the unit with the opening 2 inches above that height.
Q: Do you ship to Canada?
A: Yes. PlexiDor ships throughout the USA and Canada. Customs may apply depending on your location. The best price is usually thru your local Canada PlexiDor dealer.
Q: Can the door be removed and reused?
A: Yes. If you move, you can remove the PlexiDor and reinstall it in another door or wall. Save the original cut-out template.