Find answers to Frequently Asked Questions, Installation Instructions, and more!
Guarantee and Warranty
We are confident you will find that a PlexiDor Performance Pet Door is a superior product of the highest quality, and the best value in a pet door.
PlexiDor pet doors come with a 10 Year Warranty. Our Electronic pet doors feature a 5 Year Warranty. All PlexiDor pet door products include a 90 Day Money Back Guarantee.
During the warranty period, any defective part will be repaired or replaced free-of-charge, including standard shipping service. (Labor is not covered.) If for any reason you are not completely satisfied with your PlexiDor purchase, simply return it within 90 days of purchase and we will reimburse the full purchase price. Shipping charges are not refundable.
PlexiDor Size Chart and Dimensions
Frequently Asked Questions
No. It is usually a quick and easy process. Most cats and dogs learn to use a dog door immediately, although some take up to 5 days. Do not push the pet through the door. Start by propping open a panel and coaxing the pet through with a treat.
Can my cat use a dog door?
Yes, most cats will use a small, medium or even a large size PlexiDor. If you have a cat and a dog, you may need to go up in size to keep the top of the pet door high enough for the dog (shoulder height) and the bottom low enough for the cat (approximately 5”).
Do you have a pet door that will let the dog out and keep the cats in?
The PlexiDor electronic door opens only for pets with a wireless receiver “key” on their collar. There is, however, no guarantee that a cat won’t run out together with the dog. Thus, we cannot promise that our pet door will let the dog out and keep the cats in.
Can I paint my PlexiDor?
Yes. Just prime and paint the pet door.
What kind of warranty does PlexiDor come with?
PlexiDor pet doors come with a 10-year warranty. Our Electronic pet doors feature a 5-year warranty. All PlexiDor products have a 90-day money back guarantee. If you aren’t completely satisfied with your purchase, return it and we will refund your purchase price.
Will I ever need to replace anything on a PlexiDor pet door?
About every 5 to 8 years, the industrial weather seal will need to be replaced. One inexpensive kit will cover both saloon-style panels, and the seals are easy to install. PlexiDor is manufactured in Bradenton, Florida, so if you ever have a problem with the door, it is easy to get replacement parts.
Where can I install a PlexiDor pet door?
PlexiDor pet doors can be installed in doors, walls, or in a sliding glass door. Wall units can be installed in a wall that is up to 12 inches thick. They come with an aluminum tunnel kit that connects the interior and exterior frames. Chances are, if you already own another brand of pet door, the existing opening can be used to install a PlexiDor with only minor changes.