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Frequently Asked Questions
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Q: Can I use the PlexiDor for working dogs like police or service animals?
A: The industrial dog door line is the BiteGuard KennelPlex line. This is also manufactured by PDUSA, Inc. The doors are used in police, military, and service dog environments due to their durability and weather protection. The PlexiDor has no warranty when used in a private or commercial kennel.
Q: What should I do if my pet refuses to use the door?
A: Training videos are available. You can also work with a dog trainer to encourage use of the new door. Dog trainers can usually train a dog within 2 hours.
Q: Can the PlexiDor be used in apartments or rental homes?
A: Yes, with landlord permission. The French door insert is popular for rental homes since it requires no cutting.
Q: Does the PlexiDor interfere with home insulation?
A: No. It improves insulation compared to flap-style doors and has been shown to lower energy bills by $10–$50/month.
Q: Will the PlexiDor rust or corrode over time?
A: No. Most metal components are aluminum, brass, or stainless steel. They are corrosion resistant and won’t leave rust marks.
Q: How do I determine what size PlexiDor I need?
A: MD is dogs ups to 40 lbs., LG is dogs up to 100 lbs, LGP is dogs up to 150 lbs., and XL is for dogs up to 220 lbs. The PDE is for dogs up to 150 lbs.
Q: Does the PlexiDor help with insect control?
A: Yes. Because the panels do not warp and seal tightly, they help prevent insects like moths and flies from entering the home.
Q: Is the PlexiDor ADA compliant?
A: While not a human-accessible door, it is often used in homes with service animals and meets durability standards for assistance pets.
Q: Is the aluminum frame chew-proof?
A: Yes. The frame is made from hardened T6 aluminum that resists bending, chewing, and denting from active dogs.
Q: Can I relocate the PlexiDor to a new home?
A: Yes, many customers remove their PlexiDor and reinstall it at a new home. Wall models require patching the original wall. But, usually the buyers do not want you to take the PlexiDor. With 60 percent of the population with a pet it can help sell the house.