Frequently Asked Questions

A: Dog Door Awning: Features and Benefits The pet door awnings are made from durable aluminum with a baked-on finish. They are available in white or bronze, and make a perfect accessory for all PlexiDor pet doors. Available Sizes: Small, Medium, Large | Extra Large ITEM DIMENSIONS PD AWNING SM 11”w x 8.25”d x 2.10”h PD AWNING MD 16”w x 12.5”d x 3.19”h PD AWNING LG/XL 23.25”w x 16”d x 4.22”h Mounting screws included. Not designed for installation on glass. Don’t let snow or rain come in when your pet goes out! Reduce the wind on your pet door Reduce energy loss

A: PlexiDor Dog Doors Replacement Panel Replacement panel for PlexiDor pet door made from our specially formulated K9 Composite material. If your door is from 2007 or older, size MD, or LG, we recommend that you also get a new spring kit. PlexiDor Replacement Panels Dimensions: (These measurements do not include the fuzzy weather stripping). PlexiDor Small Panel = 7" wide by 7" tall PlexiDor Medium Panel = 5 1/2" wide by 11 1/2" tall PlexiDor Large Panel = 6 1/2" wide by 15 1/2" tall Important Note: The Extra Large door panels are not meant to be removed or replaced.

A: PlexiDor DC Adapter for Electronic Series This is the only DC adapter unit designed to work with your Plexidor Electronic Door mount or Wall mount series. The new cord is now six feet in length, has the proper fitting, plus provides the correct amount of voltage. This is the only model that will properly operate the Electronic door. Other brands and variations of DC Adapters will not deliver proper voltage to the PDE unit. The previous  model with the 12 foot cable is no longer sold. Note:  PlexiDor Electronic units from prior to December 2016 use an AC Adapter that is no longer available.

A: PlexiDor Electronic RFID Collar Key Extra key for PlexiDor Electronic Dog Doors, programmable to thousands of codes. The collar key is a micro-RFID chip.  It weighs only 0.4oz.  New Patent Pending Technology. Key measures:  1 7/8" x 1 3/16" Collar Keys are: waterproof rugged battery free shock proof won't fall off works with underground fencing and will not interfere with home security systems 1000s of key codes

A: PlexiDor Dog Doors Weather Seal PlexiDor cat door and dog door replacement weather seal kits. Each kit provides high quality weather seal in the right length to fit your panel/panels. Replacement weather seal kits for mounting on PlexiDor panels. Each kit has the right size for your panels. Questions regarding shipping are specified in the PlexiDor Shipping Policy

A: PlexiDor Dog Door Replacement Spring Kits The Small set provides the necessary single spring. Sizes Medium, Large, and Extra Large provide the necessary pair of springs. Make sure to apply non corrosive grease to the springs. Do NOT use WD40. The Small set provides the necessary single spring. Sizes Medium, Large, and Extra Large provide the necessary pair of springs.

A: Door won't Lock correctly? Is your silver cam bent out of shape preventing the door from locking? We can ship your new PlexiDor lock assembly kit to you ASAP! You will get: lock and key Cam shaft washer nut and screw easy to follow installation guide. Questions regarding shipping are specified in the PlexiDor Shipping Policy

A: The PlexiDor Security Cover provides an additional safeguard for your dog door and home. Close off the pet door opening when you are away from your home. The security cover screws onto the PlexiDor dog door interior frame. For Medium, Large, and X-Large PlexiDor dog doors.

A: The only key that will work for your Plexidor Door mount unit and Wall mount units. These replacement keys will work on any size unit.

A: PDE SURGE PROTECTOR Includes: Surge Protector Plug Adapter with Data Port, White. This surge protector plugs into the outlet that powers your PlexiDor Electronic dog door and then the power supply for the dog door plugs into this adapter for surge protection. The dog door is not covered under warranty if it is not plugged into surge protection.