Frequently Asked Questions

A: BarkWorld Expo is the national pet social media conference, established in 2009. The conference covers social media, lifestyle, and technology as it applies to pet owners and pet businesses. Pets are welcome, but they must be leashed outside the off leash play areas, up-to-date on all vaccinations, and cannot enter the restaurants. There is doggy daycare available. Of the BarkWorld attendees, it is estimated that: 78% have a profile for a pet on social media 85% have a presence on Twitter/ Facebook 48% are bloggers Most of the visitors come from the continental US, but other areas represented include Canada, Israel, Trinidad, and the United Kingdom. Amongst the speakers this year are celebrities such as Victoria Stilwell, and the program is crammed full with everything from dog treat cooking to ways to generate press for a blog. PlexiDors will be at booth 3 in the exhibit hall, which opens at 8:30 on Friday and Saturday. Visitors will be able to see and try the dog doors, and receive information on how a PlexiDor pet door can make life easier for people as well as pets. The conference takes place at the Westin Buckhead hotel in Atlanta.

A: PlexiDor Dog Doors visited the WoofStock festival which has been held annually in Toronto, Canada, since its launch in 2003. With 300,000 dog lovers and their furry friends coming together, it is the largest outdoor festival for dogs in all of north America. Besides a large number of vendors, the show offered an agility ring, doggie fashion show, and a water park. There were all sorts of fun and games for dogs and pet parents, and prizes were handed out for best costume, dog tricks, and many other things. Amongst the vendors were everything from dog bakeries to dog magazines, and a number of rescues visited with their adoptable pets. PlexiDor pet doors shared a booth with the local DogWatch dealer. Interested visitors could see a PlexiDor, ask questions, and even register to win a pet door!

A: PlexiDor Pet Doors have been featured in the Florida Business Observer, in an article focusing on business growth and how Joseph Ambrose - company owner - pulled the pet door company out of the recession into a stage of growth.  The article mentions, "The today at PlexiDor is wrapped around more than 50 lines and varieties of saloon-style, shatter resistant, two-way pet doors that go on the bottom of people doors. Prices range from $163 to $1,249 a door. The products are chew-proof and  made with hardened acrylic panels. The goal is to make something secure, sturdy and energy efficient." To read the entire article, click on the image below, or follow this link.  

A: Modern Dog Magazine is a fabulous lifestyle magazine for modern dogs and their companions, and we are thrilled to be listed as a "Fave Find." MDM writes, "If you're in the market for a pet door, we've found the perfect one for you." and follows with "Not only will your pet have the freedom to go in and out as he pleases, you'll save money on your energy bill too. Win-win!" Thank you Modern Dog Magazine! Click here to read the article.

A: A major advantage of a pet door is that it allows the pet to choose whether to be outdoors or indoors. Most still like to take their dogs for walks - there are many benefits to going for a walk together - but when the pet can no longer decide where to stand or when it's enough, we humans have to be alert. In the summertime, asphalt gets extremely hot. Walking with bare paws on hot asphalt can give burns so bad they must be treated by a veterinarian. Dogs covet time with their humans and may not show that something is wrong until it's too late. Put the back of your hand on the pavement. If you can't keep it there for at least five seconds, it's too warm for your pet to walk on. There is also the risk of heat stroke. On warm days, limit outside time, stay on grass, and plan your dog walks for mornings and evenings when the pavement is cooler. Depending on living conditions there may be no other choice than walking on asphalt. There are dog booties that can help protect the sensitive paws and prevent burns. They may take a while to get used to, but it's much better than dangerous and painful burns. In wintertime, make sure the dog's paws are dry before going outside. Dogs can get frostbite just like people. Watch for clumps of snow on the paws - snow accumulating between the toes can make walking painful - and avoid stepping in salt and chemicals. The dogs will wash themselves when they come in, and they will ingest any chemicals that are on their paws. If your pet does step in salt or chemicals, make sure you wash their paws before they have a chance to lick them.

A: If you expect extreme weather, lock your PlexiDor pet door and attach the security plate. While the PlexiDor panels are designed to open at a gentle touch, the springs can keep them closed at wind speeds up to 30 miles per hour. If you expect any type of extreme weather with winds stronger than this, your pets shouldn't be unsupervised outside. Securing the door is the best for both your home and your pets. Include your pets in your emergency plans and never leave them alone behind - they depend on you. The CDC has emergency planning lists for cats and dogs.

A: Yes, the PlexiDor pet doors come with the steel security plate included, and the panel screws to the the door frame. If you want the Sliding Track Accessory to just slide the security plate in place instead of screwing it on, this is an add-on. The sliding tracks screw onto the same holes that normally hold the plate.

A: The Sliding Track Accessory can be installed on the pet door after the pet door has been installed in your home. You actually have to install the pet door first, to be able to reach the installation screws. The Sliding Track Accessory screws to the surface of the pet door frame, from the inside of the house. It is very easy to attach. If you want to screw the security plate in place at some point in time, just remove the tracks and screw on the plate.

A: PlexiDors purchased after November 2017 have a 10-year warranty. Every part is covered. If the new part doesn't solve the problem, a new Basic PlexiDor is sent at no charge to replace the faulty door. The warranty is not prorated - we cover every part for the full ten years. Except, chewing on the Small, Medium, and Large PlexiDors. The Extra Large PlexiDor has a chew proof trim and is covered. If your dog is a chewer but not large enough to need an Extra Large dog door, give us a call at 800-749-9609. There is a BiteGuard KennelPlex kennel door that covers chewing.

A: The PlexiDor frame have a flange that complete the framing when installed in a standard U.S. or Canadian household door. (Door thickness 1 3/4") If the PlexiDor is installed through a wall, the wall-kit will frame out the hole through the house wall, up to 12" thick.