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Frequently Asked Questions
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Q: Do the saloon-style panels really hold up to large or rough dogs?
A: Yes. Size MD and LG use K9Composite panels engineered for large dogs up to 100 lbs at 20 MPH. LGP and XL sizes rarely break even under rough use. Panels do not sag or bend like vinyl flaps.
Q: How is PlexiDor different from PetSafe or Endura Flap dog doors?
A: PlexiDor uses saloon-style panels with weather seal, thick aluminum frames, and no vinyl flaps, resulting in quieter operation, better insulation, and lower long-term cost. Most customers never need replacement parts within 10 years. Compared to flap-style doors, it’s more durable, energy efficient, and visually appealing.
Q: Is the PlexiDor Electronic safe and secure?
A: Yes. It uses RFID keys with over 2.2 billion codes, deadbolt locks, and has safety sensors. It’s more secure than a window and safer than garage doors for pets and children.
Q: Can cats use the PlexiDor?
A: Yes. Most cats use size MD or LG. Some larger or more agile cats use LGP or XL. The saloon panels are easy to push and quiet, which cats prefer.
Q: Can I paint the frame to match my remodel?
A: Yes. Lightly sand, use one coat of metal primer, and one coat of high-gloss paint. White and bronze are powder-coated, satin is anodized, all clean easily.
Q: Can I control when the dog goes outside?
A: Yes. Many users connect the PDE to a smart outlet or timer to restrict access during certain hours (i.e.., keep the dog in overnight). The door always reboots ready to go when power is restored.
Q: Does PlexiDor make dog doors for Great Danes or Dachshunds?
A: Yes. A Dachshund typically uses size MD, while a Great Dane uses XL. PlexiDor has five sizes for dogs from 1 to 220 lbs.
Q: Can the PlexiDor be installed in a metal door?
A: Yes, the PlexiDor can be installed in a standard 1 ¾†thick metal door using the door series model.
Q: What maintenance is recommended for the PlexiDor?
A: Apply 3-in-1 oil to the pivot points once a year and check weather seal condition annually.
Q: Can the PlexiDor be locked at night?
A: Yes, all manual PlexiDors come with a steel security plate. The PDE auto-locks and can be disabled via power.