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Frequently Asked Questions
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Q: Do I need a professional to install a PlexiDor wall unit?
A: Many customers install wall units themselves, but a handyman or contractor may be preferred for masonry walls. Most homeowners hire a trades person to install wall units.
Q: What size PlexiDor should I get for a Labrador Retriever?
A: Most Labrador Retrievers use the LG size PlexiDor.
Q: Can I install a PlexiDor in a hurricane zone?
A: Yes, the HURCAN series is designed to meet Florida building code for Cat 5 hurricanes. FPA# 41814
Q: Does the PDE electronic door work during power outages?
A: Only if connected to a generator or battery backup. Otherwise, it requires power to operate.
Q: Can the PlexiDor be used in cold climates?
A: Yes, customers report excellent insulation performance in sub-zero temperatures.
Q: What is the warranty on a PlexiDor?
A: Manual PlexiDors have a 10-year warranty; PDE has a 5-year limited warranty.
Q: Do you offer replacement parts for older models?
A: Yes, parts are available for 10+ years; some PDE parts go back 17 years.
Q: Does the PlexiDor let in bugs or insects?
A: No. The panels close completely and are sealed with weather seal. Unlike flaps, the panels do not curl, so they block bugs, moths, and black flies effectively.
Q: Will the PlexiDor work with timid or small dogs?
A: Yes, but it depends on the dog’s personality. Small or timid dogs often do better with a Medium or Large door rather than XL. Terrier breeds tend to have no issue.
Q: Does the PlexiDor saloon door make noise?
A: No. The PlexiDor saloon panels are quiet. They do not bang or click like flap doors. They gently close with a soft brushing sound from the weather seal.