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Frequently Asked Questions
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Q: Does it leak air or water?
A: Some. The door seals tightly when closed. The air leakage is similar to a house door unless weather seal wears out, which is replaceable. The PDE has the tightest seal.
Q: Are there discounts for veterans?
A: Yes. Please contact customer service. We offer discounts for veterans.
Q: Do you sell through Home Depot or Lowe’s?
A: Yes. PlexiDors are sold thru Lowes, Home Depot, and via select dealers.
Q: Will installation void my door’s warranty?
A: Check your warranty terms of the house door manufacture. This is not controlled by PlexiDor.
Q: Are there tax benefits for service animal homes?
A: Possibly. Check with your tax advisor. In some cases, service animal accommodations qualify for home improvement deductions.
Q: Can you customize size or shape?
A: No. PlexiDors come in five sizes and are standardized. Custom size fabrication is not offered.
Q: Does the PlexiDor help with insect control?
A: Yes. Because the panels do not warp and seal tightly, they help prevent insects like moths and flies from entering the home.
Q: Can the PlexiDor be used in apartments or rental homes?
A: Yes, with landlord permission. The French door insert is popular for rental homes since it requires no cutting.
Q: How do I determine what size PlexiDor I need?
A: MD is dogs ups to 40 lbs., LG is dogs up to 100 lbs, LGP is dogs up to 150 lbs., and XL is for dogs up to 220 lbs. The PDE is for dogs up to 150 lbs.
Q: Is the aluminum frame chew-proof?
A: Yes. The frame is made from hardened T6 aluminum that resists bending, chewing, and denting from active dogs.