If the new part doesn’t solve the problem, a new Basic PlexiDor is sent at no charge to replace the faulty door. The warranty is not prorated – we cover every part for the full ten years.
Except, chewing on the Small, Medium, and Large PlexiDors. The Extra Large PlexiDor has a chew proof trim and is covered.
If your dog is a chewer but not large enough to need an Extra Large dog door, give us a call at 800-749-9609. There is a BiteGuard KennelPlex kennel door that covers chewing.